Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at contactcafejindo@gmail.com. Please note that returns will need to be sent to the following address:

Cafe Jindo
8330 Macleod Trail SE Unit F7
Calgary, AB T2H 2V2

Please provide us with your full name, order #, and email. Once we receive the information, we will reply back with return options. 

Return shipping costs are the responsibility of the customer. Return shipping labels can be provided upon request, with the cost deducted from your final refund total. If your order is being returned for a defect that affects usability, return shipping will be covered.

Note: Items sent back to us without first requesting a return WILL NOT be accepted.

Exceptions & Non-Returnable items

All coffee sales are non-refundable.  If you are not happy with a purchase, contact us! We take feedback to heart and want to find coffee that fits your needs! 

We do not accept returns on custom products –such as special orders or personalized items –and hazardous materials, flammable liquids, or gasses. Please get in touch if you have questions or concerns about your specific item.

You can always contact us for any return question at contactcafejindo@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We are happy to exchange unused items with original packaging.

This does require you to cover the additional shipping fees. 

Additional Shipping Fees are set by the courier service. The initial shipping fee may be deducted from the return value if your order qualified for free shipping. Restocking fees and/or additional shipping costs may be applicable.

Refunds

We will notify you once we’ve received and inspected your return or exchange, and let you know if the refund was approved or not.

The shipping fees may be deducted from the refund value if your order qualified for free shipping. A restocking fee and/or additional shipping costs may also be applicable and deducted. If approved, you will automatically be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.